Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a 1–hour response guarantee for each ticket or e–mail that you send to our client care staff. We’ll speedily respond to all the typical queries and forward the case to our admins in case further assistance is required. If you make use of the Optional Managed Services package, we’ll carry out any of the included server management services at a time that has been agreed upon in advance.
A Top–Class Client Care Service
- We will be online for you round–the–clock to answer any questions that you may have about our Web Hosting Control Panel or any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. In case you also require assistance with server admin tasks, take a glance at our Optional Managed Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and restarting procedures, plus installation and problem troubleshooting services.
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel has been installed by default for each Linux dedicated hosting server. Among its features is a rather useful integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of educational articles have video versions which show all the tasks that you can perform in a highly illustrative manner. You will find the help articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.