Although this is not the keyfactor for you to identify a reliable website hosting provider from a bad one and a reseller from an actual provider, having the option to call and talk to a live person is an indicator that you aren't dealing with a one-person firm and that you can reach someone whenever you need assistance. The telephone support for web hosting services may range from general to expert, which means that the problems that can be resolved with a call differ depending on the particular supplier. Generally, these issues are simpler and feature billing or first level tech issues as more complex tasks generally require a support ticket where both you and the sysadmins can follow the proceedings with a particular situation. Still, having the option to call your supplier will save you a lot of time and efforts for the multitude of tiny problems that will eventually show up at the time you manage your hosting account.

Phone Support in Website Hosting

As we have live phone support 14 hours every day, you can get in touch with us and consult with our customer support representatives to find out more about any of the Linux website hosting services that we supply and ensure that our servers meet the system requirements for your web sites prior to buying anything. For your benefit, we have phone numbers on as many as 3 different continents so that you can call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already a customer, you can call about general and billing issues, or even about some technical issues. In case the situation is strictly technical or it needs more time to investigate, you will have to use our ticketing system, that will allow both you and our tech support crew to monitor the info provided by both sides.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we offer feature real-time phone support for 14 hours daily. In case you are not sure which plan is appropriate for your sites, you'd like to find out more about the plan's specs or you'd like to have any other kind of information about our services, you can call any of the local telephone numbers that we have in the United States, the UK and Australia and our customer support agents will help you. In case you already have an account, you are able to get in touch with us about sales and general matters, although we're usually able to assist with a variety of technical issues as well. For entirely technical troubles you need to take advantage of our in-built ticketing system where the communication between you and our technical support crew will be in one place, which is the best option in case the issue requires additional time to be resolved or it needs to be escalated to our sysadmins.