One-Hour Response Guarantee in Website Hosting
If you’re using one of our Linux website hosting services and you have an enquiry or experience some challenge, you can get in touch with us 24-7-365 by posting a trouble ticket or by sending an e-mail and we guarantee that you’ll get an answer within the hour. If the issue can be solved, we’ll do it before we reply, whilst in case there’s something that you need to do on your end, we will provide you with all the necessary info – what workable solutions to try, what settings to check, and so on. Typically, you will get a reply within less than 30 minutes, which goes to say that waiting around for hours or even for more than 1 day to get support is something unthinkable. Our 1-hour reply time guarantee applies to any inquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a support ticket through your hosting Control Panel or send an email connected to your semi-dedicated server, you’ll have an answer within no more than 60 minutes. You can touch base with us whenever you wish in regard to billing, general or technical issues and since we’re working day and night, you will always receive assistance in a well-timed fashion. Depending on the specific question or issue, we will supply you with more info, resolve the problem if it has been caused by something that’s within our reach or tell you what actions to take if you need to fine-tune some setting for a software app that we do not have access to. You can just forget about waiting for a day for every answer. As a matter of fact, in most cases we respond to emails and tickets within no more than twenty to twenty five minutes.