There are different ways to contact the web hosting company whose services you’re using, but the one that you will always find irrespective of which company you select is a trouble ticket system. This is the least complicated communication channel for many reasons. In the event that no client support engineer is available at the moment and they’re all busy, a phone call may not be replied to, but a ticket will always hit home. Additionally, you can copy ‘n’ paste extensive bits of info without the need to worry about printing mistakes, and in case a particular issue requires more time to be solved or a number of responses need to be exchanged, all the information will be in one and the same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are typically separate from the web hosting platform, so if you need to supply information or to follow directions, you’ll have to use no less than 2 different interfaces and this number may grow if you desire to administer a couple of domains. Moreover, lots of hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Website Hosting

Our Linux website hosting services come bundled with an integrated trouble ticket system, which is included in our in-house created Hepsia Control Panel. In contrast to other analogous tools, Hepsia will permit you to manage everything associated with the web hosting service itself in one location – invoices, website files, e-mails, support tickets, etc., eliminating the need to go through different interfaces. If you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks of the mouse without needing to log out of your Control Panel. During the process, you may select a category and our system will present you with a number of help articles, which will supply you with more information and which may help you fix any particular issue even before you submit a ticket. We guarantee a support ticket response time of no more than 1 hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with us and you wish to get in touch with our technical support staff, you will be able to submit a ticket straight from your Hepsia Control Panel instead of going through a totally different client support platform as you’ll have to do with most hosting providers out there. Our integrated ticketing system will allow you to submit a new ticket without hassles and to look through older tickets using a smart search filter. Furthermore, you will be able to check the relevant knowledge base articles that our system will present to you based on the problem category that you choose for your new ticket. You can carry out all these operations without logging out of your Control Panel at any moment, which implies that in case you face any difficulty or have a question, you can touch base with our technicians and solve the issue at hand in less than 1 hour via a single support platform.