The accessibility to the customer and technical support that a website hosting company provides can tell you a lot for the services that they supply as well. If you're allowed to use only e-mails and tickets, you have most likely discovered some reseller not the web hosting supplier. If this is the case, you'll have to wait for several days in order to get a problem resolved as the reseller may not be checking their communication regularly or they may need to contact the true hosting company for extra help. When the provider offers various options for communication with short response time available at any time, they're most likely the top provider, not only a reseller. So you will benefit from timely assistance and high quality support as they will have direct access to the servers where your account is. Whatever the problem - sales or technical, it's always much better to be able to get hold of your web hosting company directly using your preferred way of communication.

24/7 Customer Support in Website Hosting

The customer and technical support services for all of our website hosting plans are round-the-clock, therefore you can forget about waiting for several days in order to receive assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an email. In case you currently have an account, you can open a support ticket in addition to the other three methods of communication. You can select the most appropriate way to contact us based on where you are or what equipment you use. We're able to help you for almost any webhosting-related query that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in such a case the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

You can try our support services even before you get a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and basic questions. Our agents will help you find the best package or offer you details about our servers, so as to confirm if the system requirements for your websites are met. When you are an active client, you also have the option to contact us via email or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We warrant that if you employ any of these two ways of correspondence, you will get a reply within no more than 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the hosting services of other companies, even big ones, you will be able to compare the response time because it ordinarily takes a full day for them to take care of a ticket.

24/7 Customer Support in VPS Web Hosting

Every single virtual private server package that we offer comes with 24/7 customer and tech support, which means that in case you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to contact us anytime, even holidays and weekends. For your benefit, we supply different means of communication - phone support with a couple of local numbers around the world, live chat, e-mail messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues because it is easier to keep track of what's going on. The maximum warranted reply time for all of the e-mail messages and tickets is 1 hour, however it hardly ever takes that long to receive support. In case you acquire the Managed Services upgrade that we offer, our administrators can also help you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

When you get a dedicated server through our company, you will be able to contact us at any time using different channels and the maximum time that you will have to wait for an answer is approximately one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we will help you with anything related to the applications that are pre-installed on your server. To contact us about a tech matter, you are able to open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any general questions or you would like to learn more about our web hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In case you're looking for assistance with third-party software that you cannot install or operate effectively, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.