Many users who begin using their very first web hosting account, or switch companies, normally have questions with regard to how particular operations are done or experience obstacles when setting up various things such as e-mails, site settings, etc. That’s why, some hosting providers have prepared documentation with common questions and problems in order to help their clients obtain info swiftly and easily. Consequently, the customer care team members can dedicate more time to actual issues that certain customers may be experiencing, since the solution for the minor things will already be available on the Internet and clients can easily fix them without getting in touch with the help desk staff. Having detailed documentation is rather important, especially for new customers with zero prior experience, since the hosting service involves an enormous amount of functions and many individuals can become confused about what action to take. A good information repository can both help you complete the things that you wish and become aware of how the hosting service works as a whole.

Extensive Online Documentation in Website Hosting

Our website hosting packages feature a detailed knowledge base where you can find information on all the predicaments that you might confront and their resolutions. You can learn how to set up and manage an electronic mailing list, how to use an .htaccess config file, or how to proceed if the settings of your email client are correct, but yet you’re unable to send emails, for instance. We’ve made every effort to be as thorough as possible and to encompass all possible options so as to save you time and efforts and to give you different solutions for each single problem. The knowledge base features informational articles too – both generic ones about the hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific functions and features in each section of the Control Panel, whereas if you would like to check the complete list of articles, you can go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared a detailed knowledge base for all our present and potential clients, so if you get a semi-dedicated server package through us, you’ll be able to find any info that you are looking for at any time. We have a lot of educative articles, which will help you understand better what is happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are just two instances. Our elaborate manuals will help you do anything you wish – extract an archive file, import a database, forward a domain, etc. Also, we also have troubleshooting guidelines, which will allow you to find out what causes a specific problem and the possible solutions for it. If you cannot send email messages or your domain name returns an HTTP 500 error message, for example, you can browse our knowledge base and correct the problem right away. The articles can be accessed through any Control Panel section, as well as through the all-inclusive Help section.